Eligibility for Returns
tems must be returned within 30 days of the delivery date.
Products must be in their original condition, unused, and undamaged, with all original tags, packaging, and certificates of authenticity.
We do not accept returns on custom-made or personalized items.
How to Initiate a Return
To initiate a return, please contact our customer service team at [email protected] or call us at 718-218-5115.
You will receive a Return Authorization (RA) number and instructions on how to return your item.
Return Shipping
Customers are responsible for the cost of return shipping. Please ensure that the item is securely packaged to avoid any damage during transit.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Return Address
Please ship your return to the following address:
293 Penninsula Blvd
Hempstead, NY 11550
United States
Refund Process
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or call us at 718-218-5115. We will arrange for a replacement or refund, and you will not be responsible for return shipping costs.
Non-Returnable Items
Please note that we do not accept returns on the following:
Custom-made or personalized items
Gift cards
Final sale items
Contact Information
If you have any questions about our return and refund policy, please contact us at:
Address: 293 Penninsula Blvd, Hempstead, NY 11550, United States
Phone: 718-218-5115
Email: [email protected]
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